Refund Policy

 

At The Sugar-Free Bakery, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy to understand the process and terms.

Eligibility for Refunds

Refunds are considered under the following circumstances:

  1. Damaged or Incorrect Orders: If you receive a damaged item or an incorrect order, please notify us within 24 hours of delivery with photos of the product and packaging.
  2. Non-Delivery: If we fail to deliver your order due to an error on our part, you are eligible for a full refund.

Non-Refundable Items

  • Custom or personalized orders.
  • Orders canceled after the specified cancellation period (refer to our Terms & Conditions).
  • Minor variations in taste, texture, or appearance, as our products are handcrafted.

Process for Requesting a Refund

  1. Contact Us: Email or call us at [Insert Email Address] or [Insert Phone Number] within 24 hours of receiving your order.
  2. Provide Details: Share your order number, details of the issue, and any supporting photos.
  3. Resolution Options: Depending on the issue, we may offer a replacement, store credit, or a refund to your original payment method.

Refund Method

  • Refunds are processed back to the original payment method within 7–10 business days after approval.
  • In case of cash-on-delivery orders, we will initiate refunds via bank transfer or store credit.

Cancellation Policy

  • Orders can be canceled up to [Insert Time Frame, e.g., 12–24 hours] before the scheduled delivery.
  • After this period, cancellations will not be eligible for a refund.

Contact Us

For any questions or concerns about our refund policy, feel free to reach out:
Email:  sugarfreebakerynoida@gmail.com
Phone:  082873 43115

We’re committed to ensuring you have a delightful experience with The Sugar-Free Bakery. Thank you for your trust!